Before you delete
- Deleting is permanent. Your account and data cannot be recovered afterwards, and we cannot restore them for you.
- Cancel any subscription first in Google Play or your Apple ID settings. Deleting your account does not cancel it (see Subscriptions).
- If you want to keep any of your records, write them down or take screenshots before you delete.
- If you shared your book with a partner, they lose access to it when it is deleted.
Delete in the app
- Open TayoPo and go to Profile.
- Tap Delete account.
- Read the note and tap Delete to confirm.
Your account is deleted straight away and you are signed out.
Ask us by email
If you cannot open the app, email info@tayopo.com with the subject Delete my TayoPo account, from the email address you use to sign in. We may ask you to confirm it is you. We confirm your request within 7 days and complete it within 30 days.
Everything that is deleted
Your account
- Your TayoPo profile: name, email address, profile photo and sign-in link to Google or Apple.
- Your settings: language, theme, notifications, currency and peso rate, and ad choices.
- Your daily streak and history.
Your money tracker and ledger
- All your accounts (cash, bank, e-wallet) and their balances.
- Every entry: expenses, income and transfers, with their amounts, dates, categories and notes.
- Your categories and budgets, and their history.
- Padala records and the rates you set.
- Uwi Fund and other saving goals, with everything you added to them.
- Utang records, both “I gave” and “I took”, with names, notes, payments and reminders.
- Paluwagan groups, members, rounds, payments and draws.
- Insights and charts made from the above.
Your community activity
- All your Bedspace, Preloved and Pasabuy posts, with their photos, prices, routes and contact numbers. They are taken off TayoPo straight away.
- Your business listing and its photos and details (see Paid business listings).
- Contact numbers you unlocked and posts you saved.
Flights and deals
- Your flight searches, saved routes and price alerts. Alerts stop straight away.
On your phone
Records kept only on your phone are wiped from the app when you delete your account. Uninstalling the app also removes them. Deleted data is removed from our servers straight away and from our backups within 30 days.
Paid business listings
- Your business listing is removed from the directory straight away, including its Verified badge, logo, photos and contact details.
- Any paid time left on your plan is lost and not refunded. A listing is a digital service that has already started, and TayoPo does not give refunds or credits (see our Terms).
- Deleting your account does not stop the subscription. Cancel it in Google Play or your Apple ID settings first, or the store may keep charging you.
- Refund requests for store charges can only be made to Google or Apple, who decide them under their own policies.
- If you only want to remove the listing and keep your account, delete the listing in the app instead.
What we keep, and why
- Purchase records (plan, date, amount and order reference) for as long as the law requires us to keep transaction records.
- Safety records about content removed or accounts closed for breaking our rules, for up to 12 months, to stop the same abuse coming back.
- Entries you added to a partner’s book stay in their book (see Shared books).
- Copies others made of your public posts before you deleted them (for example, screenshots) are outside our control.
Subscriptions
Deleting your account does not cancel a business listing subscription. Cancel it first in Google Play (Payments and subscriptions) or in your Apple ID settings (Subscriptions), or it may keep renewing.
Delete some data only
You can delete single entries, accounts, goals, utang, paluwagan, posts or price alerts at any time in the app, without deleting your account. To remove a partner from your book, open Profile, then Partner. For anything else, email us.
Contact us
Email: info@tayopo.com
Phone: +971 54 288 1680